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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the statements below is correct?

A) Performance measurement is a subset of performance management
B) Performance management is another term for performance measurement (the terms are synonyms)
C) Performance measurement should be done by specialized staff in this area
D) Performance management can be done well in isolation of performance measurement

2. Who is responsible for providing KPI data for report generation?

A) Data custodian
B) KPI owner
C) Strategy/Performance Manager
D) Report generator

3. Initiatives should start with:

A) Verbs
B) Nouns
C) KPI
D) Value drivers

4. Which of the following is a data collection tool?

A) Data gathering template
B) Reminder email
C) Scorecard
D) Dashboard

5. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Team man-hours per service requests processed (#)
B) Internal customer satisfaction index (%)
C) Budget variance (%)
D) Processes (#)

Solutions: