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Salesforce Certified Strategy Designer Sample Questions:

1. From where can CTIs be downloaded?

A) the App Exchange
B) Nowhere, it belongs to standard Service Functionality.
C) The App Store

2. Surveys should be used for the Discovery/Understanding phase fo the Strategy Design Research.

A) TRUE
B) FALSE

3. Custom app development or 3rd party app exchange app? Short time for development.

A) 3rd Party
B) Depends on the budget.
C) Custom App

4. Which of the three levels in which Human Centered Design can be applied is described here: Focused on constructing consistent user experiences across all of the different platforms users have interactions with a company.

A) Relationship Design
B) Service Design
C) UX Design

5. Considering the importance of prioritization within the process of Roadmapping, what factor does this question seek to use to prioritize a given feature: To what degree is the team certain that this product will achieve the expected outcome?

A) Value
B) Confidence
C) Effort

Solutions: