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Apple Macintosh Service Certification Sample Questions:

1. How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:

A) Use either needle-nose pliers or metal tongs.
B) Use both hands.
C) Grasping the cells packs.
D) By the edges.
E) Compressing the top and bottom.

2. What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

A) MagSafe 2
B) MagSafe-to-MagSafe 2
C) MagSave Universal
D) MagSafe

3. Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yet been powered on?

A) Do not turn the unit upside-down.
B) Do not touch the processor heat sink because it could burn your fingers.
C) Avoid putting your fingers near the fans.
D) Make sure you are NOT wearing a grounded ESD wrist strap.

4. Before you leave your bench to take a logic board to a storage place, you should put the board

A) On a metal table
B) Inside a ESD shielding bag
C) On top of ESD shielding bag
D) Inside a card board box

5. What is the proper way to calibrate a removable main battery in a MacBook (13-inch, Mid 2009)?

A) Charge the battery while running the Battery Calibration Utility.
B) Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.
C) The battery is calibrated out of the box; no further steps are needed.
D) Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
E) Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.

Solutions: