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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Research the business to see if the prospect has a text chat or other means for contact on their website
B) Use facts and statistics from customer surveys to generate interest
C) Ask if the customer has a marketing manager
D) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers

2. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) IP500v1 Chassis
B) IP500v2 Chassis
C) Large Linux server. DL360G and R620
D) Medium Linux servers, DL120G and R210

3. DRAG DROP
Match the objection statement on the left to the objection type on the right. (Click and drag the objection type on the right to the corresponding objection statement on the left.)

4. Which is a supported language for Avaya IP Office Contact Center? (Select one.)

A) English
B) French
C) German
D) Italian
E) Brazilian Portuguese
F) Latin Spanish

5. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) How would you like customers to interact with you?
B) How do your customers interact with you?
C) Do you foresee growing beyond 250 agents within 12 months of deployment?
D) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?

Solutions: