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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) Database redundancy is required and the customer is using an SQL cluster in their environment.
B) ACCCM does not support co-resident install.
C) The remote serveris on a slower speed network.
D) The customer hastoomany servers and wantsto reduce hardware storage inventory.

2. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Enable Support Local Language in the System Parameters.
C) Enter the language in the Language field that displays for each object.
D) Select the language in the ACCCM userInterface Language Meld for each location.

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Visual Phone
B) Interactive Voice Response (IVR) Self-Service
C) CM Extensions Management
D) Call Flow Management

4. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The web service userpassword was not configured correctly.
B) The databaseusername was not configured correctly.
C) The database passwordwas notentered correctly.
D) The CallRecorded wasnot added to the location.

5. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A) Copy the license file to the ACCCM license server directory end restart the ACCCM server.
B) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
C) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
D) Copy thelicense file to C:\ and reboot the ACCCM server.

Solutions: