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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) NOT_READY
B) BUSY
C) CONNECTED
D) READY

2. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) CustomerControllerService
B) ORCRestService
C) WAlMRestService
D) AgentControllerService

3. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manager host name.
B) It should match the Communication Manager IP address.
C) It should match the Communication Manage FQDN.
D) It should match the Switch Connection Name in the AES server.

4. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup can be run immediately and it does not support backup scheduling.
B) UCA Store backup can be taken without entering the backup password.
C) UCA Store backup can be run immediately or scheduled later.
D) UCA Store backup is immediately for the Avaya Oceana solution.

5. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
B) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
C) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
D) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
E) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/

Solutions: