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Avaya 72201X Exam Syllabus Topics:

Avaya Aura® Core Components Support Certified Sample Questions:

Question 1

What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?

A. Knowledge Management
B. Troubleshooting steps taken
C. Problem Clarification
D. Problem Statement
E. Cause
F. Details/Findings

Question 2

An IP (AST) user 1011111 and H.323 user 1011711 share a common Communication Manager (Evolution) server. Given the following actions:
CM will negotiate the codec for the H.323 endpoint based on CM configuration.
Session Manager verifies SIP user 1011111 in the registry and authenticates it. After authenticating the SIP user, Session Manager checks the SIP user's profile for sequence applications and routes the request to Communication Manager.
Communication Manager performs feature processing and terminates the call to the H.323 endpoint. If SIP user 1011111 calls H.323 user 1011711, in which order will these actions take place?

A. 4, 2, 3, 1
B. 2, 4, 1, 3
C. 3, 4, 2, 1
D. 4, 2, 1, 3
E. 4, 3, 2, 1

Question 3

The client has finished deploying Avaya Aura Communication Manager (CM) and has signed a service contract with Avaya for technical support.
What should the system administrator do in CM to allow Avaya services to log in and support the platform?

A. Enable remote access in CM SAT
B. Contact Avaya services and request login credentials
C. Run EASGManage -disableEASG command
D. Run EASGTurnOn command
E. Run EASGManage -enableEASG command

Question 4

You are preparing to enable EASG to provide Avaya Services local and remote access for performing support and system optimization.
What are the three methods to enable EASG during the implementation? (Choose three.)

A. Using the SDM after the deployment
B. Open a ticket to Avaya services and request to enable it
C. During the OVA deployment
D. Using SMGR web GUI, check the "Enable EASG" check box on the desired component in the Inventory/Manage Elements screen
E. Using the CLI command EASGManage after deployment
F. Using SSH to access Avaya servers

Question 5

Which five statements about media-processing resources (DSPs) are true? (Choose five.)

A. If a direct media path cannot be established between two IP endpoints, the call will fail from release 7.0.
B. Two-party calls originated by SIP stations or trunks, and terminated by H.323 trunks, media gateways, or other vendors' H.323 stations, will typically shuffle if CM is configured to do so.
C. SIP-SIP two-party calls will always use SIP Direct Media if Communication Manager (CM) is configured to do so.
D. CM can use DSP resources for features such as conferencing, music-on-hold, and voice messaging.
E. H.323-H.323 two-party calls will always shuffle to establish a direct media path if CM is configured to do so.
F. Two-party calls originated by H.323 stations, trunks, or media gateways, and terminated by SIP stations or trunks, cannot shuffle.
G. SIP-SIP multi-party calls will shuffle to establish a direct media path if CM is configured to do so.

Solutions: