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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)

A) multi-series charts
B) scatter charts
C) single-series charts
D) funnel charts

2. A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?

A) on the General tab of the Personal Options dialog box
B) in the Date and Time settings of the Microsoft Dynamics CRM server
C) in the facility settings
D) in the facility work hours settings

3. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleted leads remain in the marketing list.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleting a lead also removes the lead from the marketing list.
D) Marketing list members can be added after the list is activated.

4. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) 15-minute reminders for service activities
B) moving records by dragging and dropping
C) email signatures
D) attaching files before saving an email activity

5. In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A) Track financial information to determine return on investment (ROI).
B) Create an appointment activity.
C) Associate target products and price lists.
D) Create a campaign from a template.

Solutions: