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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A) Requests
B) Events
C) Problems
D) Incidents

2. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A) Service request management
B) Service level management
C) Change enablement
D) Incident management

3. Which term could be used to refer to a single person who has independently subscribed to a service?

A) Organization
B) Service provider
C) Service desk
D) Supplier

4. When should a workaround be created?

A) As soon as possible, once the incident is logged
B) After the resolution of a problem
C) When a problem cannot be resolved quickly
D) When a potential permanent solution has been identified

5. Which is a risk that might be removed from a service consumer by an IT service?

A) Failure of server hardware
B) Cost of purchasing servers
C) Service provider ceasing to trade
D) Security breach

Solutions: