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- Total Questions: 505
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PDF for annotation, APP for mobility, software for simulation — Prep4away ships the EXIN ITIL Foundation (V4) set (505 practice questions) in three versions, so your initiative sets the study style.
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 18% | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| Service Value Chain Activities | 15% | - Plan - Improve - Engage - Deliver and support - Design and transition - Obtain/build |
| ITIL Management Practices | 17% | - Service management practices
|
| ITIL Service Value System | 20% | - Governance - Practices - Guiding principles - Service value chain - Continual improvement |
| Key Concepts of Service Management | 12% | - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers - Value, value co-creation, service, service management |
| Guiding Principles | 18% | - Collaborate and promote visibility - Progress iteratively with feedback - Focus on value - Start where you are - Think and work holistically - Keep it simple and practical - Optimize and automate |
EXIN ITIL Foundation (V4) FAQ: The Essentials
No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff Vendor eligibility rules do evolve, so double-check on the official page (official ITIL exam page) before you pay the fee.
Yes:
Official courses and our practice set complement each other: learn the theory there, then pressure-test it with the 505 practice questions for the EXIN ITIL Foundation (V4).
Files first: as an online product, the EXIN ITIL Foundation (V4) material is obtainable immediately after ordering — an automatic email lands in your mailbox within a minute, with unlimited installations and 24/7 help if nothing shows up within 2 hours. Failure is covered too: take the corresponding ITIL exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund processed within 7 days. Exclusions apply — exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. A free exchange for two equal-value products is the alternative.
Plan on $314 - $385 USD per attempt and 65% (26/40) as the pass mark. Since every retake bills again, rehearse with the 505 practice questions from Prep4away first — accurate preparation is cheaper than a second registration.
The EXIN ITIL Foundation (V4) blueprint covers 6 domains — including Guiding Principles (18%), Key Concepts of Service Management (12%), Service Value Chain Activities (15%). Treat the weightings as your study budget: heavy domains get heavy hours. The complete outline above lists every subtopic.
60 (75 for non-native language), 40 questions. Build pace by practicing in short bursts on the Prep4away APP, then graduate to full timed simulations in the software engine before test day.
Yes — although online products can't be touched, we offer free demos before you really choose. Download the EXIN ITIL Foundation (V4) trial, judge the question quality yourself, and remember every purchase includes 365 days of free updates (renewable at half price after that).
The EXIN ITIL Foundation (V4) is EXIN's exam for the ITIL 4 Foundation certification, at the Foundation level — formal proof of professional ability that employers can verify. Related credentials include ITIL 4 Managing Professional, ITIL 4 Strategic Leader.
Use the vendor's official registration channels:
The EXIN ITIL Foundation (V4) is delivered Online proctored or at accredited test centers, so select the option that fits you when booking.
EXIN ITIL Foundation (V4) Sample Questions:
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
- A. Problem control
- B. Problem identification
- C. Error control
- D. Problem analysis
Correct Answer: C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
What should remain constant within an organization, even when the organization's objectives change?
- A. Service offerings
- B. Outcomes
- C. Guiding principles
- D. Outputs
Correct Answer: C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Which practice makes new services available for use?
- A. IT asset management
- B. Deployment management
- C. Release management
- D. Change enablement
Correct Answer: C 🗳️
Which is a use of a change schedule?
- A. Tracking and managing improvement ideas from identification through to final action
- B. Providing information about deployed changes to help manage incidents and problems
- C. Providing a means of initiating and assessing normal changes
- D. Speeding up the planning and authorization of emergency changes
Correct Answer: B 🗳️
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
- A. Service request management
- B. Service Request management
- C. Change enablement
- D. Incident management
Correct Answer: D 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
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