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GCCC Strategic Communication Management Professional Sample Questions:

1. A senior executive from an international firm has been presenting to local employee groups as part of a large change initiative. The executive will soon begin presenting the same materials to employee groups in several other countries. The executive has not requested country-specific materials from the communication team.
What is the BEST action for the communication manager to take?

A) Recommend that the senior executive adapt the presentation for each audience.
B) Reach out to a contact in each location and request audience feedback after the presentation.
C) In a change effort, it is important for employees to hear a consistent message, so no changes should be made.
D) Rewrite the materials for each audience and forward them to the executive.

2. What is the MOST important factor to consider when adopting a communication practice or method from another company?

A) Psychographics of stakeholders
B) Alignment to business objective
C) Preference of project sponsor
D) Alignment with company brand

3. Which action is MOST important in a leader's role for effective communication with employees?

A) Provide organization information that is approved by executive leaders.
B) Provide information and feedback on individual performance only during formal reviews.
C) Ensure all communication flows through the executive leadership.
D) Make information available so employees have the essential information to do their jobs effectively.

4. As a communication manager, which of the following should be taken into consideration when prioritizing the management of potential issues?

A) Low probability, low potential damage
B) High probability, high potential damage
C) Low probability, high potential damage
D) High probability, low potential damage

5. At the end of a safety communication project, the measurement that would be the BEST indicator of success would be changes in:

A) Attitudes.
B) Awareness.
C) Knowledge.
D) Behavior.

Solutions: