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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) The profile information can be used to keep LinkedIn information updated.
C) The education information can be verified against the human resources database.
D) When employees have free time, they can review biographies of their peers.

2. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) WebRTC phone trunk
B) SIP phone trunk
C) External trunk
D) Network interface trunk

3. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
B) Designated Contacts are the only people within the organization who may contact and work with support.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
E) Designated Contacts are the only people within an organization with access to the Resource Center.

4. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A) Managed IP Phones
B) Default Station configuration
C) Base Settings
D) IP Phone Templates

5. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Participants automatically placed in the video chat when clicking on the chat room.
B) Other participants must also click on the Open video call icon.
C) All participants, except the initiator, must click on the Join button in the chat view.
D) All participants must click on the Join button in the video chat view.

Solutions: