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HP HP2-B116 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Strategies and Positioning- Presenting HP solutions
  • 1. Value proposition and ROI justification
  • 2. Competitive differentiation strategies
Topic 2: Customer Needs and Market Segmentation- Understanding customer requirements
  • 1. Customer segmentation and target markets
  • 2. Identifying business challenges and print environments
Topic 3: Closing the Sale and Implementation- Sales closure techniques
  • 1. Finalizing customer commitments
  • 2. Post-sale planning and solution implementation basics
Topic 4: HP Document Solutions Product Portfolio- Solution offerings
  • 1. Managed print services and offerings
  • 2. Workflow and document management solutions

HP Selling HP Document Solutions Sample Questions:

1. What should you discuss with your customer concerning the deployment of HP Web Jetadmin?

A) the document management system the customer wants to deploy
B) the number of IT help desk calls that relate to printer issues
C) the management of output from non-windows environments
D) the development of processes forprinting special fonts and bar codes


2. What do IT departments need to do to gain support for new projects?

A) ensure the project comes in on budget
B) ensure the project meets overall business strategy and identify the beneficiaries
C) satisfy the issues of implementation, roll out, and support
D) satisfy the issues raised by finance and purchasing departments


3. Why might a customer deploy a job accounting solution?

A) to increase productivity by improving workflow
B) to manage contracts and supplies acquisition
C) to account for print output from Enterprise Resource Planning (ERP) solutions
D) to understand who is printing what and the costs that are involved


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B
Question # 3
Answer: D

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