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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the configuration process
B) the release tool
C) the discovery tool
D) the change process

2. A service provider company is managing 5,000 servers in their customers' environments. Their customers' 20 networks are isolated from each other but accessible through a firewall from the management network where IBM Tivoli Application Dependency Discovery Manager (TADDM) Storage Server resides. What would be the best TADDM architecture for this scenario?

A) TADDM Domain Deployment
B) TADDM Synchronization Deployment
C) TADDM Storage Deployment
D) TADDM Streaming Deployment

3. What is one aspect of the environment that is important for sizing an IT service management solution?

A) types of security protocols in use
B) IT processes in use
C) IT staff certifications
D) quantity of people involved in the service management processes

4. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Job Plans
B) Tasks Plan
C) Job List
D) Tasks List

5. Which statement describes IT processes?

A) Capabilities that reduce IT costs.
B) The people and the tools they use to carry out activities.
C) Activities designed to make delivering IT services more effective and efficient.
D) Interrelated activities carried out to create value for customers or stakeholders

Solutions: