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Microsoft AB-620 Exam Syllabus Topics:

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
An agent uses a flow that calls an external service which can occasionally fail or time out.
When a failure occurs, the agent must meet the following requirements:
- Must not terminate silently.
- Must send a notification containing the error details.
You need to configure the agent flow so that failures are handled in a controlled and predictable way.
Solution: Retry the failing action without handling failure.
Does the solution meet the goal?

A) Yes
B) No

2. Drag and Drop Question
A company has an Azure AI Search vector index that contains enterprise content and wants to use it as a knowledge source for an agent in Copilot Studio.
To meet business needs, the knowledge source must meet the following requirements:
- The agent must connect to the Azure AI Search service.
- The agent must use a supported authentication method for the
connection.
- The agent must ensure answers are grounded using the specified Azure
AI Search index.
You need to connect to Azure AI Search as a knowledge source for the agent.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

3. Drag and Drop Question
A company plans to use Copilot connectors to ground answers from a third-party system for an agent in Copilot Studio.
To meet the business needs, responsibilities for configuring and using Copilot connectors must be separated, based on the following requirements:
- For tenant administration, the connector must be available at the
tenant level.
- For agent runtime behavior, answers must be grounded from authorized
sources.
- For builder configuration, you must add the connector to the agent.
You need to determine how Copilot connector set-up responsibilities are handled across tenant, runtime, and builder stages.
What should you configure for each requirement? To answer, move the appropriate configuration to the correct requirements. You may use each configuration once, more than once, or not at all.
You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

4. An agent's generative answers responses sometimes include information not present in any configured knowledge source. What should you do to reduce this behavior?

A) Increase the model's max token output
B) Disable all topics
C) Add more trigger phrases
D) Enable strict grounding / restrict responses to knowledge sources only

5. An agent must escalate to a live human agent when it cannot resolve a customer issue, and hand off full conversation context. Which node should you add to the topic?

A) Adaptive card node
B) Escalate to a live agent (handoff) node
C) End of conversation node
D) Redirect to another topic node

Solutions: