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Oracle 1Z1-1071 Exam Syllabus Topics:

Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. You have a digital assistant with a pizza skill. While ordering a pizza, the user triggers the digital assistant's Help system intent by entering "help". What is the default functionality of the digital assistant assuming no help functionality has been implemented in the pizza skill?

A) Nothing. You need to explicitly define a help state in the pizza skill.
B) The digital assistant displays the information contained in the Description field of the skill.
C) The current conversation stops and the skill returns to the system, intent and awaits user input.
D) The digital assistant displays a prompt and a card which can be configured to show examples of what the skill can do.
E) The digital assistant displays a dialog to confirm if the user wants help. If the user selects "yes", the skill returns to the system, intent and awaits user input.

2. You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

A) System
B) Agent Integrations
C) Users
D) Applications

3. What does this dialog flow do?

A) It logs how many times it takes each user to enter an utterance that resolves to an intent.
B) It loops back to the intent state until the user enters an utterance that resolves to an intent.
C) It stops the conversation if the user can't enter any utterances that resolve to an intent.
D) If the user does not enter an utterance that resolves to an intent within three tries, it transitions to a state to handle the user problem.

4. You have a skill for ordering pizzas. In your experience, you have found that 95% of your customers want a regular crust and just 5% prefer gluten-free crust. Because so few people are likely to want a gluten-free crust, you don't want to prompt for that option, but you do want to make it available.
Assuming you already have a composite bag entity that contains a PizzaCrust entity that has the values "regular" and "gluten free", what would be the simplest way to have your skill enable a user to order a pizza with a gluten-free crust without the skill prompting the user for that option?

A) For the PizzaCrust entity item, set the Extract With property to reference an entity with the single value "gluten free".
B) In the composite bag, set the PizzaCrust entity item's Prompt for Value property to False. Then, once the the composite bag is resolved, check if the PizzaCrust entity has a value. If it doesn't, set its value to "regular".
C) Don't set a prompt for the PizzaCrust entity item and set the Out of Order Extraction property to True.
D) Don't set a prompt for the PizzaCrust entity item.

5. The agentActions property in the System.Agentlnitiation component:

A) Sets the agent's post-chat configuration (for example, "ready", "wrap", and so on).
B) Sets the message to be displayed when an agent is first connected to a chat session.
C) Sets the message to be displayed if an agent refuses a chat request.
D) Defines the states to which agents can optionally transfer a user when the agent ends the chat.

Solutions: