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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which four statements are correct about hotkeys for Action Commands?

A) They have default values.
B) They can be assigned to a custom action script.
C) They can all be modified.
D) They allow a user to escalate a service request.
E) They allow a user to forward a service request.
F) They allow a user to copy a service request.

2. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Social network
B) Notes
C) Sales opportunities
D) Service requests
E) Contacts

3. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
B) The hierarchical structure of the categories helps to improve the service request classification.
C) Categories facilitate the assignment of an agent to the service request.
D) Filter the selection of the product related to the service request, when filtering by a particular category.
E) Categories determine the steps an agent must follow to close the service request.

4. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Status
B) Title, Status, Problem Description
C) Title
D) Title, Category, Severity, Status
E) Title, Category, Severity

5. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Solutions: