Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management | - Customer interaction handling
|
| Topic 2: Integrations and Extensions | - Integration capabilities
|
| Topic 3: Oracle Fusion Service Overview | - Core Service Architecture
|
| Topic 4: Knowledge Management | - Knowledge articles
|
| Topic 5: Field Service and Dispatch | - Field service operations
|
| Topic 6: Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which four statements are correct about hotkeys for Action Commands?
- A. They have default values.
- B. They can be assigned to a custom action script.
- C. They can all be modified.
- D. They allow a user to escalate a service request.
- E. They allow a user to forward a service request.
- F. They allow a user to copy a service request.
Correct Answer: A,C,D,E 🗳️
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Social network
- B. Notes
- C. Sales opportunities
- D. Service requests
- E. Contacts
Correct Answer: A,C,D 🗳️
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
- A. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
- B. The hierarchical structure of the categories helps to improve the service request classification.
- C. Categories facilitate the assignment of an agent to the service request.
- D. Filter the selection of the product related to the service request, when filtering by a particular category.
- E. Categories determine the steps an agent must follow to close the service request.
Correct Answer: A,B,C 🗳️
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title, Status
- B. Title, Status, Problem Description
- C. Title
- D. Title, Category, Severity, Status
- E. Title, Category, Severity
Correct Answer: D 🗳️
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
- C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
- D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
Correct Answer: A 🗳️
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