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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about safe mode in relation to add-ins?

A) It is a profile setting that must be enabled for a profile.
B) It allows an agent desktop to log in to the application without any add-ins.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It is a setting that must be enabled at the interface level.
E) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

2. In which two scenarios would you use multiple interfaces?

A) When you need multiple channels enabled such as email, chat, and web self-service
B) When new business processes need to be supported other than the standard contact center
C) When your business operates in different lines of business
D) When your portal needs the support of different channels for login
E) When multiple languages need to be supported

3. Which four view modes are available in the Report Editor?

A) Database View
B) Data Set View
C) Report View
D) Graphical View
E) Design View
F) Layout View

4. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) The change is reflected across all interfaces by default.
B) You need to use the export and import option.
C) You need to copy and paste the source code across the multiple interfaces.
D) You need to re-create the message template across the multiple interfaces.

5. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
B) by configuring settings at the time of creation of the custom object
C) by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
D) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

Solutions: