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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: User Experience20%- Constellation UX
  • 1. Constellation UX best practices
- Composite
  • 1. Composite tabs
  • 2. Composite best practices
Topic 2: Channels15%- Customer Service Channels
  • 1. Pega Voice AI
  • 2. Email Bots
  • 3. Pega Call
  • 4. Pega Digital Messaging
Topic 3: Application Development15%- Development Architecture
  • 1. Modular Enterprise Reuse
  • 2. Center-out architecture
  • 3. Coexistence
  • 4. Pega approach to application development
Topic 4: Data Integration15%- Common Data Model
  • 1. Common Data Model concepts
  • 2. Storage options
  • 3. Entity relationships
Topic 5: Reporting5%- Analytics and Reporting
  • 1. Dashboards
  • 2. Insights
Topic 6: Case Management10%- Service Requests
  • 1. Customer Service case creation best practices
  • 2. Customer Service case templates
Topic 7: Business Outcomes5%- Contact Center Fundamentals
  • 1. Contact center value drivers
  • 2. Contact center foundations
Topic 8: Interaction Management15%- Customer Interactions
  • 1. Customer Verification
  • 2. Dialogs
  • 3. Pega Knowledge
  • 4. Suggesting content to agents
  • 5. Business Conditions

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