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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Set up access to social media account
B) Maintain Next Ticket configuration
C) Set up service level determination for social media channel
D) Select the channel type
E) Create and schedule social media import run

2. For registered products, counter readings are recorded in which of the following facets?

A) Maintenance plans
B) Measurement logs
C) Items
D) Measurement

3. What can you use to hide a single value of multiple value field?

A) Key user tool (KUT)
B) Personalization
C) Access rights
D) Code lists restrictions

4. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Edit custom forms and reports
B) Create an extension field and define its properties
C) Change my settings
D) Disable Key User properties
E) Assign a page layout to achieve dynamic user interfaces

5. Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

A) Ticket
B) Campaign
C) Activity
D) Promotion

Solutions: