Exam Name: Salesforce Certified Agentforce Specialist
Certification Provider: Salesforce
Corresponding Certification: AI Specialist
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Einstein Trust Layer & Security | - Data Masking
| |
| Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
|
| Prompt Engineering | 30% | - Prompt Builder & Template Creation
|
| Reasoning Engine & AI Actions | - Workflow mastery
|
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?
- A. Rich text area fields are only supported in Flex template types.
- B. Custom objects are supported only for Flex template types.
- C. Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
What is a Salesforce Agentforce Specialist able to configure in Data Masking within the Einstein Trust Layer?
- A. The privacy data entities to be masked
- B. The profiles exempt from masking
- C. The encryption keys for masking
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?
- A. Summarize the Case with a standard Agent action.
- B. Create a custom Record Summary prompt template for the Case object.
- C. Customize the standard Record Summary template for the Case object.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?
- A. Model Builder
- B. App Builder
- C. Copilot Builder
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?
- A. Create a custom copilot action which calls a flow.
- B. Create a Flex prompt template in Prompt Builder.
- C. Configure the Integration Flow Standard Action in Agent.
Correct Answer: A 🗳️
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