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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

Question 1

What approach can be used to evaluate HR's performance and alignment with organizational strategy?

A. Employee retention rate
B. Balanced scorecard
C. Internal customer satisfaction rate
D. Human capital return on investment

Question 2

The president of a large company is planning to retire soon. The president has been with the company for 40 years, the longest tenure of any employee in the company, and has been president for the last 10 years. In addition to replacing its top leader, the company is also in the midst of conducting strategic planning for the next three years. The HR director has been placed in charge of overseeing the selection and transition process for the new president and has organized a search committee consisting of external board members. The search committee has identified three internal candidates for the position and must move forward with the process of selecting one to be president.
The candidates for the position are all engineers with limited experience in business management. What is the best indicator that the candidates will be able to succeed in the position despite a lack of business background?

A. Demonstrated success in making sound business decisions in recent positions
B. Commitment to pursue an executive master's of business administration soon after assuming the position
C. Scoring highly on a competency-based managerial assessment of business skills
D. Consistently high ratings by colleagues on interpersonal skills

Question 3

What pay system rewards long-term employment instead of high performance?

A. Merit pay
B. A differential piece-rate system
C. Time-based step-rate pay
D. A straight piece-rate system

Question 4

The CHRO keeps a pulse on how the employees feel while changes are being implemented. At first, she hears positive feedback. But later, employees start to express that the company is not doing enough. Dung deeper, she finds out that employees feel like the company is talking a lot about sustainability but not really living up to their vision. VVhat should the CHRO do with this information?

A. With the approval of the CEO, gather employee feedback and ideas, and organize them to formulate suggested solutions.
B. Ask employees to be patient and wait for the changes to be completed before making judgments.
C. Sell the employees on the company,s vision, and engage them more in the change initiatives.
D. Improve communication to employees through frequent updates on the company,s internalwebsite.

Question 5

In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.
The international employees tell the HR manager that the warehouse manager threatened to discipline them for speaking their native language at the workplace. Which action should the HR manager take to best foster a supportive workplace?

A. Explain to the warehouse manager how implementing disciplinary measures could create a hostile work environment for the international employees.
B. Require international employees to take language courses in the workplace.
C. State that disciplining employees for the language they speak in the workplace is against company policy.
D. Report the warehouse manager's behavior to senior management.

Solutions: