Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 132-S-708-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - Deployment and maintenance considerations - Integration with contact center systems |
| Topic 2: Avaya Voice Self-Service Solutions | - Avaya Aura and related platform components - Voice application design principles |
| Topic 3: Self-Service Contact Center Fundamentals | - Interactive Voice Response (IVR) concepts - Customer self-service architecture in contact centers |
| Topic 4: Call Flow and Application Design | - Menu design and caller experience optimization - Call routing and call flow logic |
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