Exam Name: Avaya IP Office Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 6401.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and Integration | - LAN/WAN integration considerations - IP routing and network configuration |
| Topic 2: System Administration and Maintenance | - Software upgrades and patching - Backup and restore procedures |
| Topic 3: Installation and Initial Configuration | - System deployment and setup procedures - IP Office Manager configuration basics |
| Topic 4: User and Extension Management | - Dial plans and numbering configuration - User profiles and extension assignment |
| Topic 5: Telephony and Trunk Configuration | - PRI and analog trunk setup - SIP trunk configuration and management |
| Topic 6: IP Office System Architecture | - Core components and system modules - Licensing structure and feature sets |
| Topic 7: Voicemail and Messaging | - Auto attendant and call routing - Voicemail Pro configuration |
| Topic 8: Troubleshooting and Diagnostics | - Call flow troubleshooting - System logs and error analysis |
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