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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) Canada
B) UK
C) US
D) Australia
E) New Zealand
F) Germany
G) India

2. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya Outbound Contact Express
C) Avaya IP Office Contact Center

3. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business' environment is complex, customized multi-vendor, highly scaled integration critical
B) The business makes de-centralized purchase decisions
C) The business makes centralized purchase decisions
D) The business has extensive internal IT support with outsourcing
E) The business uses limited customization, 1-2 Vendors
F) The business has minimal IT support, and are risk adverse

4. Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?

A) Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
improper influencing of a foreign public official to secure business from any source.
B) No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.

5. True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

A) False
B) True

Solutions: