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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) System Status Application
B) SNMP
C) Voicemail Pro Client
D) SMDR
E) IP Office Monitor

2. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) All licenses will need to be renewed.
B) Hardware may not be compatible with the new version of IP Office.
C) Phones may need to be upgraded increasing downtime.
D) Older IP Office applications may not be supported.
E) Telephone and system features may have changed between loads.

3. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
B) "Agent1" cannot be used as a name for a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.

4. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Configure the backup settings on the VoiceMail Pro server.
B) Create a network share with permissions to store backups.
C) Select the mapped drive as the destination on the VoiceMail Pro server.
D) Map a drive to an available network share.
E) Select the UNC share as the destination on the VoiceMail Pro server.

5. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100:8080/inyama/inyama.html
B) http://192.168.42.100/CCRWebClient
C) http://localhost/CCRWebAgent
D) https://localhost/CCRWebAgent
E) http://192.168.42.100:8888

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