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Facebook Certified Community Manager Sample Questions:

1. An established Facebook group has more than 1 million members. The community managers decide to register it as a nonprofit organization. To organize more events, they will leverage the community to help with charity events. They receive positive organizational support from their community, but the group needs a more sustainable revenue model.
Which two tactics should the community managers use to set up a sustainable funding model for their nonprofit organization? (Choose 2)

A) Claim a membership fee for current members of the Facebook group
B) Create a Facebook Page and organize events using the paid events functionality
C) Prepare materials for influencers that highlight recent community impact
D) Create a Facebook Page and use the fundraising tool to share the fundraisers with the community

2. A community manager is launching a campaign for Earth Day. The goal is to generate a higher rate of engagement from people outside of the community by inviting an influencer to go live on a Facebook Page.
Which metric should be used to determine if the goal is met?

A) Views on the video
B) Engagements generated from shares
C) Likes on the video
D) Engagements based on new followers

3. The chancellor of a college wants to start a new alumni-matched funding campaign to raise money for a social sciences building.
However, most alumni lose touch a few years after graduation and don't engage with the alumni community. Before launching a fundraising campaign, the community manager needs to determine exactly when and why alumni engagement drops.
Which two tactics could the community manager take to learn this information? (Choose 2)

A) Analyze drop-off for video content
B) Study engagement trends on the school's Facebook Page
C) Survey community members
D) Interview alumni

4. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Direct members to report repetitive questions using the Report to Admin tool
B) Create a frequently asked questions learning unit
C) Add useful posts to a topic tag dedicated to frequently asked questions
D) Pin a post as an announcement in the group
E) Ask members to tag an admin every time someone asks a repetitive question

5. A well-established community of over 50,000 reports a universally high satisfaction rate from members via surveys and polls. However, a contingent of 2,000 members plan to form their own community organization due to ideological disagreements within the incumbent community. The new community has a similar mission but different branding. The members of the new community want to continue to participate in the existing community but put more effort into the new organization.
How should the incumbent community manager proceed?

A) Remove the members who are joining the new community
B) Create a post that discourages members from joining the new community
C) Continue to focus on the original community
D) Link to the new community and encourage people to join it

Solutions: