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NEW QUESTION # 17
Your boss has asked you to send out a simple email campaign using a Customer Journey.
Which four activities must you perform in sequence? (Choose four.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 18
Which two statements must be true in order for a User to approve marketing content? Each answer presents part of the solution.
- A. The User must be in the Marketing Oversight Team or be a Marketing Professional.
- B. The Status on the marketing content must be Draft.
- C. The Status on the marketing content must be Approval Required.
- D. The User must be in the BU Admin Team or in the Marketing Oversight business unit.
Answer: C,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/developer/marketing-approvals-feature
NEW QUESTION # 19
You need to extend the dynamic content scripting features in marketing emails by adding JavaScript code.
Which JavaScript library should you use?
- A. Pure.js
- B. Dust.js
- C. Squirrelly.js
- D. Handlebars.js
Answer: D
NEW QUESTION # 20
You are a marketing professional for Contoso, Ltd.
You have set up a webinar event showcasing the new features of a new product. On the event record, you have
set Allow anonymous registrations to Yes. When you check the portal website, you notice that you must create
a registration account to register for the event.
Why might the event require you to register anonymously, despite the setting above?
- A. You must republish the event.
- B. Your portal is a site hosted by Dynamics 365 Portals
- C. Your portal is Dynamics Native Portal.
- D. Your portal is a site hosted externally.
Answer: D
Explanation:
Explanation
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event-portal
NEW QUESTION # 21 
You are a Dynamics administrator that is setting up Dynamics for Marketing for your organization.
You need to configure Dynamics for Marketing to work with your webinar provider and create a webinar event.
Which four steps should you take, in sequence, to complete your task? (Choose four.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/events-settings
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-webinar
NEW QUESTION # 22
Your company currently has a customer journey that is running.
You have been tasked with making changes to the template without interrupting the customer journey.
Will you be able to accomplish this task?
- A. Yes, if you set the customer journey as Live, Editable and modify the template.
- B. No. The customer journey template is locked for editing while it is Live, Editable.
- C. No. The customer journey cannot be edited without being at least temporarily stopped.
- D. Yes, if you set the customer journey as Stopped and modify the template.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/go-live#customer-journey-go-live-operations-and-statu
NEW QUESTION # 23
Drag and Drop Question
You are a Dynamics administrator that is setting up Dynamics for Marketing for your organization.
You need to configure Dynamics for Marketing to work with your webinar provider and create a webinar event.
Which four steps should you take, in sequence, to complete your task? (Choose four.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/events-settings
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-webinar
NEW QUESTION # 24
You are setting up a small workshop event. The event will have one session and one speaker.
After you create the event, session and speaker engagement record, you want to publish the event to the event portal.
Hoe should you publish the event?
- A. Publish the event, session and speaker manually.
- B. Publish the event. The session and speaker will publish automatically.
- C. Publish the event and session separately. Speaker will publish automatically.
- D. Publish the session. The event and speaker will publish automatically.
Answer: C
Explanation:
Section: Topic 7, Manage events and webinars
Explanation/Reference:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event-portal
NEW QUESTION # 25
Note: This question is part of a series of questions that present the same scenario. Which question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions
will not appear in the review screen.
You have created a lead scoring model for a marketing effort. The lead scoring model has 3 grades: Cold,
Warm and Hot.
After a week you notice that no one has received any scores from your model.
Solution: You click the Go Live button.
Does this resolve your issue?
- A. Yes
- B. No
Answer: A
Explanation:
Explanation
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-lead-scoring
NEW QUESTION # 26
You create a customer survey. Contoso wants to make sure that the survey is accessible to their sales team.
You use the survey as part of a customer journey, where you have written conditional logic to create leads
based on the survey responses from each contact. These leads will be processed by Contoso's Sales team.
The sales team wants to send out surveys whenever they qualify a Lead. Contoso does not want the sales team
to have access to the Dynamics 365 Customer Voice app.
What should you do to achieve this goal?
- A. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse
to enable the feature for all licensed Dynamics 365 applications.
2. Create a Power Automate flow to send a survey automatically every time a lead is qualified. - B. 1. Click on "Enable Customer Voice on Sales Hub".
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record. - C. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse
to enable the feature for all licensed Dynamics 365 applications.
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record. - D. 1. Install the "Send Customer Voice survey from Dynamics 365 app" in the Sales Hub app.
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-from-dynamics-365
NEW QUESTION # 27
You are a marketing professional for Contoso, Ltd.
You want to create a marketing page that will utilize standardized content that can be used across emails,
pages and forms. You elect to use the content block for this.
Which two elements are available to you when creating a content block? (Choose two.) Each correct answer
presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. image element
- B. text element
- C. divider element
- D. form element
Answer: A,B
Explanation:
Explanation
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/content-blocks
NEW QUESTION # 28
Your marketing department has given you a list of requirements.
Which requirements will you be able to meet by utilizing the tools in Dynamics 365 for Marketing? To
answer, drag the appropriate requirement to the correct column. Each requirement may be used once, more
than once or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/prepare-marketing-emails
NEW QUESTION # 29
You are a Dynamics 365 Marketing functional consultant.
Marketing pages must conform to corporate branding standards. You need to ensure they all use the same style
sheet.
How can you add the style sheet?
- A. Add it to the Portal Integration tab of the marketing page.
- B. Add it to the Portal Settings.
- C. Click on HTML in the Page Designer in the marketing pages.
- D. Add it to a content block, then add the content block to the marketing page
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/content-blocks
NEW QUESTION # 30
You need to create a customer journey. You are looking through the gallery of existing customer journey templates to select one to use.
Which pieces of information will help you decide which template to use?
- A. Purpose, Target, Recurrence, Description
- B. Language, Owner, Target, Recurrence
- C. Target, Recurrence, Purpose, Name
- D. Language, Purpose, Target, Recurrence
Answer: A
Explanation:
Section: Topic 6, Manage customer journeys
NEW QUESTION # 31
You are creating a multi-day conference event that is attended by attendees. The attendees will require hotel accommodations.
You need to block off rooms for single occupancy, double occupancy and suites at the hotel.
Which method should you use to accomplish your task?
- A. Create a hotel record and then a single hotel room reservation record for all room types.
- B. Create a hotel record and then a hotel room reservation record for each room type.
- C. Create a hotel record and then a single hotel room allocation record for all room types.
- D. Create a hotel record and then a hotel room allocation record for each room type.
Answer: D
Explanation:
Section: Topic 7, Manage events and webinars
Explanation/Reference:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/invite-register-house-event- attendees
NEW QUESTION # 32
DRAG DROP
You have been asked to create a report that shows your company's customer journeys by status reason.
Which Status Reasons correspond to the descriptions? To answer, drag the appropriate Status Reason to the correct description. Each Status Reason may be used once, more than once or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Topic 6, Manage customer journeys
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/go-live
NEW QUESTION # 33
Your sales team often request reports on Lead Source Effectiveness. They want to know which marketing campaigns, events, and web contacts generate the most qualified leads, and ultimately the most revenue.
How can you use tools in Dynamics 365 Marketing to generate this report?
- A. Navigate to Leads, select the appropriate Lead View, click on Run Report, and select Lead Source Effectiveness.
- B. Navigate to Leads, click on Insights, then select the Lead Source Effectiveness tab.
- C. Under Customer Journeys, go to the insights section for each journey that generates Leads, download the appropriate data, and aggregate it into a separate spreadsheet.
- D. Navigate to Contacts, select the appropriate Contact View, click on Run Report, and select Lead Source Effectiveness.
Answer: A
NEW QUESTION # 34
Your landing page must include your privacy banner to let your customers know that you take their privacy seriously.
Once enabled, where will the full text of your privacy policy be stored?
- A. on your organization's private website, with the login information needed to access it
- B. on your organization's website, with the URL listed on the Default Configuration Set
- C. on any publicly-available website, with the URL listed in the Event Management Settings
- D. on any publicly-available website, with the URL listed in the Landing Page Configuration Set
Answer: D
Explanation:
Explanation
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/marketing-settings
NEW QUESTION # 35
Note: This question is part of a series of questions that present the same scenario. Which question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your marketing team is asking you questions about how marketing emails can be used for the campaigns they wish to launch.
You need to explain how these types of messages differ from the person-to-person messaging they already use in order to correctly help your marketing team to understand the difference between Traditional Emails and Marketing Emails.
Solution: You tell the team that Traditional Emails are able to be used in customer journeys.
Does this meet the goal?
- A. Yes
- B. No
Answer: A
Explanation:
Section: Topic 5, Create and manage marketing emails
Explanation/Reference:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/prepare-marketing-emails
NEW QUESTION # 36
You are creating a customer survey and you want to get good responses.
You need to analyze the responses to provide actions to best suit your organization.
Which three responses are considered best practice? (Choose three.) Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.
- A. Be sure to mention the estimated time to complete, along with a brief overview in your invitation.
- B. Previewing or testing your survey is unnecessary because your survey tool will automatically catch errors.
- C. Make your surveys long so that you customers can get a chance to provide as much information as
possible. - D. Try to organize the survey in a way that groups all related Question:s together in sections.
- E. Define an objective for your survey so that you can ensure that all Question:s serve that objective.
Answer: A,D,E
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-survey
NEW QUESTION # 37
You observe that some marketing emails that are part of customer journeys are not sent out.
Information about the emails displays in Customer Journey Blocked Email Insights.
You need to determine the cause for the issue.
What are three possible reasons why the emails are not sent? Each correct answer presents a complete solution.
- A. The contact record has a lowered General Data Protection Regulation (GDPR) consent level.
- B. A Dynamics 365 internal error prevents email sends.
- C. The contact has been added to a suppression segment.
- D. The contact's email server was not online when the email was sent.
- E. The contact has unsubscribed from receiving marketing emails.
Answer: A,C,E
NEW QUESTION # 38
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MB-220 Braindumps Real Exam Updated on Jul 14, 2023 with 145 Questions: https://actualtests.prep4away.com/Microsoft-certification/braindumps.MB-220.ete.file.html