100% Guaranteed Results Salesforce-Communications-Cloud Unlimited 78 Questions [2024]
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NEW QUESTION # 46
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- B. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
- C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
- D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
Answer: C
NEW QUESTION # 47
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Adjustment using Context rules
- B. Customizations using CPQ Hooks
- C. Promotions
- D. Discounts.
Answer: A
NEW QUESTION # 48
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Apply Promotion
- B. Change of Plan
- C. Disconnect and New order
- D. Modify Order
Answer: B
NEW QUESTION # 49
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create price list and price list entries associated with context Rules per region
- B. Create price list per region and use context Rules to determine the correct Price List
- C. Create an attribute on business internet offers and use attribute based pricing
- D. Create base price list and multiple child price list per region
Answer: A
NEW QUESTION # 50
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
- A. Assets based ordering
- B. Enterprise Sales Management
- C. Digital commerce
- D. Mobile subscription Management
Answer: D
NEW QUESTION # 51
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
- A. The product/service sold is high volume, one time billing event, such as a pay per view
- B. The product services sold can undergo future attribute changes
- C. The product Service sold has a recurring charge
- D. The product services sold will have child features added in the future
- E. The Product sold is a device accessory such as phone case
Answer: B,D
NEW QUESTION # 52
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- B. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- C. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- D. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
Answer: B,C,E
NEW QUESTION # 53
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
- A. Are there customer specific offerings?
- B. Which of the provided products are still actively sold?
- C. Which of the products are inactive?
- D. Can we rationalize products to a smaller number?
Answer: A
NEW QUESTION # 54
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?
- A. To validate the migrated assets data aligns with assets data model
- B. To validate if decomposition works on migrated assets
- C. To validate if MACD works on migrated Assets.
- D. To create inventory items to be used in subsequent MACD.
Answer: D
NEW QUESTION # 55
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Configure the cardinality Min as 1, Max 1 and default as 1
- B. Configure the cardinality Min as 0, Max 1 and default as 1.
- C. Add a Recommendation rule for Product A when bundle B is added
- D. Add an Auto Add rule to include product A with bundle B
Answer: B
NEW QUESTION # 56
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?
- A. Contract Line Item
- B. Service Entitlement
- C. Service Account
- D. Subscription
Answer: D
NEW QUESTION # 57
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
- A. Digital Commerce API
- B. Cart Based API using Omni Out
- C. Custom API via lightening Out
- D. Digital commerce SDK
Answer: A,D
NEW QUESTION # 58
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
- A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
- B. Create one decomposition relationship each from all commercial offerings to the same technical product
- C. Create one decomposition relationship each via one parent class product from all commercial offerings
- D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
Answer: C
NEW QUESTION # 59
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- C. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- D. Implement a callout orchestration item to execute a request on the fulfillment system for activation
Answer: D
NEW QUESTION # 60
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?
- A. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
- B. Split Line Items in the same order before submitting the order and request an increase to order size limits
- C. Ensure platform Events mode is enabled for Order Management
- D. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
Answer: A,C
NEW QUESTION # 61
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
- B. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
- C. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
- D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
Answer: C
NEW QUESTION # 62
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router technical product and decompose it from the business internet offer.
- B. Model the router as an attribute of the business internet offer with a default value of 'included'
- C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- D. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
Answer: A
NEW QUESTION # 63
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
- B. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- C. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
- D. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
Answer: B
NEW QUESTION # 64
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
- B. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
- C. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- D. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
Answer: D
NEW QUESTION # 65
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?
- A. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
- B. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
- C. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
- D. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
Answer: A,B
NEW QUESTION # 66
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
- A. Top Order Item Scope
- B. Account Scope
- C. Downstream Order Item Scope
- D. Order Item Scope
Answer: B
NEW QUESTION # 67
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
- B. User, Person Account, Billing Account, Service Account, Contacts, Assets.
- C. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
- D. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
Answer: A
NEW QUESTION # 68
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