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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. What is the primary benefit of establishing a standard channel naming convention?

A) Enhance the organization's culture and brand.
B) Allow users to quickly see other members in that channel.
C) Allow organization and clarity for users.
D) Prevent unnecessary channel creation.

2. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
B) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
C) Users are deactivated at the org level, but can still access the migrating workspace.
D) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.

3. What is one possible reason a client would pursue a grid migration?

A) To enable a common set of policies & settings for all workspaces in a grid
B) To be able to use Slack Connect with external organizations
C) To migrate one grid instance into another grid instance
D) To enable Slack workflows and integrations

4. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
B) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
C) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
D) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info

5. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A) Create workspaces for each department.
B) Create workspaces based on how information is naturally shared.
C) Create the minimum number of workspaces to meet your users' needs.
D) Provide an overarching, easy-to-follow structure to the grid.

Solutions: